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Sale or return policy |
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If within Fourteen days of the receipt of your purchase you decide to return it for any reason, please contact our customer services for returns advise. |
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How long should I expect to wait for delivery ? |
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80 percent of orders are delivered within 7 working days or sooner, but it can be a few working days extra for some products. |
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What Happens next after placing an order on line ? |
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You will receive a payment acknowledgement from WorldPay via Email. Then you will receive an order acknowledgement via Email from Diamond Industrial Supplies Ltd showing your itemized order. Goods will be despatched via consigned delivery along with a copy of your invoice. |
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What is WorldPay ? |
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WorldPay facilitates Guaranteed online shopping, to fulfil transactions made by the shopper. This means you can shop on line with confidence. |
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V.A.T. on Safety Boots via Diamond Industrial Supplies Ltd Web Site |
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For Diamond Industrial Supplies Ltd to produce an invoice without V.A.T. on Safety Boots, the following conditions must be met, in order to satisfy the H.M Customs.V.A.T. is chargable on all safety shoes and safety trainers.
1. They must not be supplied to a company for its employees use.
2. The individual customer needs to confirm they are for their own use and to be worn by the person paying for them.
They should not be ordered via our Website or paid for through WorldPay as this automatically charges V.A.T. An individual order should be placed over the telephone to ensure the order does not have V.A.T. added.
A V.A.T. free order can be processed once the above conditions are confirmed. |
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Do you have a printed brochure available ? |
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Our current brochure and footwear wall chart can be requested at any time. Your specific enquiries will dealt with very promptly. |
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Is your full product range displayed on the web site ? |
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We have a large range of Safety Footwear, Protective Clothing and Safety Equipment available to buy direct on this web site or through our phone sales team for delivery throughout mainland UK. Many extra products are available on request. We look forward to being of service to you. |
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Satisfied customer comments. |
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Trading for over 20 years, we pride ourselves on our ability to deliver quality products at excellent value, with efficient customer service. We have many Satisfied customer comments on record. |
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Are all your Safety Products supplied with appropriate EN standards ? |
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Yes. Including: EN 136 Respiratory Protective Devices - Full face masks EN 140 Respiratory Protective Devices- Half masks EN 149 Disposable Masks EN 166 Eye Protection EN 345 safety footwear incorporates a 200 Joule toecap EN 346 safety footwear incorporates a 160 Joule toecap EN 352 Hearing Protection EN 397 Safety Helmets EN 420 General Requirements for gloves. |
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Does Safety Footwear incorporate a 200 Joule toecap ? |
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Where stated mens safety footwear incorporates a 200 Joule toecap which complies with EN 345. Generally ladies safety footwear incorporates a 160 Joule toecap which complies with EN 346. Joule toecap is a measurement of pressure resistance from falling objects. |
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What guarantees do you give with footwear purchases ? |
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Footwear carries a six month fair wear and tear guarantee. If the footwear proves to be faulty through a manufacturing defect we will refund or replace accordingly. If however the footwear has been abused in wear this Guarantee does not apply. |
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Can Diamond supply Prescription Safety Spectacles ? |
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Companies can order Prescription Safety Spectacles for their employees. Please contact us for full details. |
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Can Diamond Supply their product range outside UK mainland ? |
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Bulk Export Enquiries are welcome.These should not be ordered from our website. |
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Can you put my company logo on our new clothing ? |
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We can supply both Embroidery and Heat Transfer logos. Just send us a picture in Jpeg format of the company logo you required. We will quote you according to the number of colours and stitches in the logo and number of garments you require. There is no Minimum order. |
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Can you heat seal my company logo on safety helmets ? |
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Just send us a picture in Jpeg format of the company logo you require to go onto the safety helmet. We will quote you according to the number of colours required. There is no minimum order. |
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Do you comply with ISO 9001 ? |
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With reference to Quality Assurance, we would advise you of the following: We are Stockists and Distributors of Personal Protective Equipment (PPE) Including Industrial Gloves, Protective Clothing, Safety Footwear, Safety Equipment, Safety Signs, Spill Controls and Industrial Consumables. |
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How can I be confident in the quality of your products ? |
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The majority of our manufacturers are registered to ISO9001 to ensure that their products are produced to the highest quality. In addition, where appropriate, all products are manufactured to the relevant British Standards and are C.E. marked in line with the European Directive 89/656/eec on the Use of Personal Protective Equipment. |
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What are your office and trade counter hours ? |
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We are open normal office hours 09:00am to 4:30pm Monday to Friday. Facilities are available for account and cash customer collections from our friendly staff |
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Can Deliveries be Made to my place of work ? |
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Yes,Deliveries be Made to my place of work. Will need a Uk mainland address. |
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How do I know that my order will be processed effectively ? |
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Our standing in the Industry and the good relationships established with our customers and suppliers over many years, together with our own quality and administration procedures, are continuing to ensure that our customers receive the quality of service and efficiency that they require. |
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How long are Special Offer products available ? |
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Special Offer products are offered subject to being available from stock. |
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When can we Order Online? |
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For quick online ordering,our website is open 24 Hours a day, 7 days a Week. Looking forward to being of service to you. |
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Can we use Shoe Vouchers , issued by my employer ? |
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Yes, you can redeem Shoe Vouchers . |
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Can I open a credit account for my company ? |
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Just contact us for an application form. Your company registration number will be required. At Diamond Industrial we supply and advise thousands of companies, both large and small. |
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Diamond
Industrial Supplies Limited, Unit 4, Bramhall Moor Lane Industrial
Park, Pepper Road, Hazel Grove, Stockport, SK7 5BW
